Are you passionate, motivated, and forward-thinking? At Phase Integration, you’ll have the opportunity to work on some of the most exciting and relevant challenges in the commercial technology industry. Our talented team members drive our success, and we believe in a unified approach that is open, collaborative, entrepreneurial, and above all fun.
Facilitates communication and orchestrates services working directly with sales,
operations and customers throughout commercial technology planning and implementation.
Receive, review, enter and confirm project and service requests
Follow administrative process for customer set up and credit approval.
Coordinate with sales and billing departments to properly setup projects for billing purposes.
Establish certificates of insurance
Coordinate walkthroughs & site visits
Coordinate with sales, project management, operations and customers
planning calls to review scope, develop schedule, communicate project requirements and client expectations
Thoroughly communicate with all parties, including third party vendors, throughout the entire project.
Track timelines and document progress relative to established benchmarks
Document scope changes and oversee change order management process.
Collect and consolidate costs and manage the close out process
Excellent verbal and written communication skills
Highly customer service oriented
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Strong analytical and problem solving skills
Excellent attention to detail and follow through
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree (B. A.) from four-year college or university is preferred
Two to five years of progressive customer service
Experiencing coordinating commercial technology services is preferred
OR equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have strong knowledge of MS Office Suite
No certifications needed
This job has no supervisory responsibilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
