Job Description

Based in Jacksonville, Florida

• Receive, review, enter and confirm project and service requests
• Follow administrative process for customer set up and credit approval.
• Coordinate with sales and billing departments to properly setup projects for billing purposes.
• Establish certificates of insurance
• Coordinate walkthroughs & site visits
• Coordinate with sales, project management, operations and customers
• planning calls to review scope, develop schedule, communicate project requirements and client expectations
• Thoroughly communicate with all parties, including third party vendors, throughout the entire project.
• Track timelines and document progress relative to established benchmarks
• Document scope changes and oversee change order management process.
• Collect and consolidate costs and manage the close out process

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision

• Bachelor’s degree (B. A.) from four-year college or university is preferred
• Two to five years of progressive customer service
• Experiencing coordinating commercial technology services is preferred
• OR equivalent combination of education and experience.

• Ability to read, analyze, and interpret general business periodicals, professional  journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.